Product and Service Warranties
Mobile Devices Purchased at a Retail Store
Repair Services Rendered at a Retail Store
Our Commitment: A repair specialist will professionally repair and service your device. The specialist will test all standard functions on your device including any new parts installed.
Cell Phone or Tablet Accessory Product Purchases
Mobile Devices Purchased at a Retail Store
- Mobile devices, including phones and tablets, purchased at a retail location carry a 30 day warranty from the date of purchase against manufacturer or refurbished defects.
- Defects include:
- Malfunctions caused by a part used under standard manufacturer specifications
- A defect or damage caused by refurbishing
- Any official product recall issued by the manufacturer of the device
- Malfunctions caused by a part used under standard manufacturer specifications
- Common defects NOT covered by the warranty:
- Any liquid exposure to non-waterproof components
- Damage caused by drops or improper use
- Extreme exposure to heat or cold as specified by the manufacturer (e.g.: leaving device in a hot car)
- An issue, glitch or other unexpected performance caused by a manufacturer's update to a device (firmware, hardware or software)
- An end user who attempts to alter, bypass, or have any unintended effect to manufacturer approved hardware, firmware or software
- Any liquid exposure to non-waterproof components
Repair Services Rendered at a Retail Store
Our Commitment: A repair specialist will professionally repair and service your device. The specialist will test all standard functions on your device including any new parts installed.
- All parts installed by The Cell Surgeon LLC have a 60 day warranty including labor. This warranty covers all standard defects on parts replaced.
- Defects include:
- Malfunctions caused by a part used under standard manufacturer specifications
- A defect or damage caused by refurbishing or repair of a device by The Cell Surgeon LLC
- Any official product recall issued by the manufacturer (including any time past the warranty)
- Malfunctions caused by a part used under standard manufacturer specifications
- This warranty is void if parts are physically damaged, exposed to liquid, not used or maintained according to standard manufacturer specifications, or if payment is or was disputed, fraudulently made, not made in full, or partially refunded by any means.
Cell Phone or Tablet Accessory Product Purchases
- Unless otherwise specified, we provide a 30 day warranty that covers manufacturer defects.
- Product warranties are for an exchange to an identical product, see our return policy if you would like to return the product.
- Some manufacturers offer additional warranties, these claims must be made directly with the manufacturer.
